This Sunday Katie and I had planned to go strawberry picking. But severe thunderstorms were predicted and so we didn’t go. Of COURSE since we didn’t go there were no storms until late late that night. *sighs* Murphy’s law. Hopefully we can go next weekend.
Turns out Sunday had us going down to the Apple store at the Peabody mall. Katie’s iPod has given us NO END of trouble since we got it for her in early December. It wouldn’t play songs all the way through, the volume wouldn’t change on some songs, and then yesterday it just spontaneously stopped working. We couldn’t get it to turn on without a forced restart.
We’ve taken it down to the Natik Apple store twice. They were RUDE to us and told us that it was our own problem and that we were doing things wrong and there was nothing they could do. Even after we tried all the restarting steps that they asked us to. And they were condescending and rude every time. And it takes an hour to drive down to Natik. At the gas prices these days it was getting insane.
So before we took it to the Peabody store I called down to the store and talked with a manager about all the issues that we had and that we wanted to take it in to see the ‘geniuses’ but that this was the third time we’d had to drive an hour away and I didn’t want to do that if there wasn’t anything they could do. The manager, a lovely woman named Kate, said that she was shocked that we’d gotten such a run around at the other store and they they’d probably just swap out the iPod for a new one. She said to come in and let them know that we’d spoken with her or to just ask for her.
We went in, made an appointment, spoke with a genius, Danielle, and she looked over the iPod, listened politely to our problems, checked with Kate, and handed us a BRAND NEW iPod. Just. Like. That.
I was somewhat astounded. After getting such rough and rude treatment from the ‘geniuses’ at the Natik mall, I was expecting a war over this. I am impressed with the Peabody store. VERY Impressed. We will be going back there if we need any more help, or if we want to buy things. We will NEVER visit the Natik store again. And I’m thinking of writing two letters to the respective stores.
Hoorah for a working iPod now!